Senior Customer Success Project Manager (robotics) - US
About us
At Gideon, we're crafting the future of logistics, manufacturing & other industrial environments with cutting-edge AI and 3D vision-based autonomous robots. Our team is committed to automating complex operations, allowing people to shine in what they do best.
If you're ready to join us and be part of this journey, read on!
Our team consists of 100+ super-talented people, including top-notch experts in the field of hardware and software engineering, and is devoted to developing robots with a mission of making people's work easier.
We are an ambitious group of tech enthusiasts with different backgrounds, skills, and experiences, very excited and passionate about what we do! And above all, we cherish team spirit, constant learning and kindness. There is much more to learn, so we hope this piqued your curiosity!
About the role
We are looking for a Senior Customer Success Project Manager to own the relationship, deployment execution, and long-term growth of 1–2 of our most strategic AMR customer accounts
This person sits at the intersection of project delivery, customer success, and account development — working closely with our Technical Program Manager who manages internal engineering execution.
You will own the project plan, drive customer adoption, and ensure deployments across multiple sites translate into measurable operational value and business growth.
Responsibilities we’ll trust you with:
- Own the master project plan across all active sites, coordinating dependencies between customer operations, third-party vendors, and Technical Program Managers responsible for internal engineering execution
- Act as the primary point of contact across operational and executive levels
- Manage expectations proactively, de-escalate issues, and drive regular business reviews
- Maintain visibility into customer health metrics and long-term account trajectory
- Lead all customer-facing deployment activities: kickoff, onboarding, go-live, stabilization, and post-deployment optimization
- Drive adoption through structured enablement and monitor fleet performance and utilization across sites
- Identify expansion opportunities and build business cases in partnership with Sales Track and communicate customer ROI, and manage awareness of contract scopes, renewals, and expansion potential
- Serve as the customer's voice internally — translating operational needs into clear requirements for engineering and product
- Hold the TPM accountable to milestones, escalate risks early, and drive alignment across Sales, Engineering, Operations, and Product
Your area of expertise:
- 5+ years in project/program management or customer success roles
- Experience implementing automation solutions (preferably in mobile robotics)
- Proven track record managing complex, multi-site deployments in robotics, AMR, automation, or logistics environments
- Experience with enterprise or strategic customers at both operational and executive levels
- Comfortable identifying expansion opportunities and building ROI narratives in partnership with Sales
- Structured approach to customer health, adoption metrics, and renewal/expansion cycles
- Confident handling difficult customers and high-pressure situations
- Solid enough understanding of AMR/robotics systems to lead credible customer conversations and spot operational issues
- Strong ownership mindset — you own outcomes across delivery, adoption, and growth
- Proven ability to manage complex stakeholder environments and drive change
- Comfortable operating in high-pressure, on-site environments
- Able to connect technical systems, operations, and business value
- Able to translate technical realities into business language for customer stakeholders
- Interest in learning and understanding how different parts of our robot system work (such as navigation, localization, computer vision, and others)
- Bonus points: Field service or on-site deployment background is a strong plus
- ~30% (frequent travel to customer sites during key deployment and stabilization phases)
Steps in the selection process:
Introduction
Tell us about your experiences and interests, and we will tell you more about the position, about our team and Gideon as a whole. We cherish the individual approach to every candidate and we are always curious to hear how we fit into your plans!
Technical Assessment
This stage will show you how the actual job will look like and how you fit in. You will get an insight into technical details by completing the technical task and discussion with one of our senior experts.
Final interview
The final step is a more in-depth conversation where you will get a full picture of how your work in Gideon would look like and what kind of culture we cherish.
Offer!
If all goes well, this is when we send you the offer with the information and details about compensation, vacation policy, benefits plan and all the other working details.