Key Account Manager - US
About us
Gideon builds autonomous forklifts for the hardest jobs in manufacturing, logistics, and warehousing. Our flagship product, Trey, is already live in real warehouses — doing the heavy, labor-intensive work that is increasingly hard to staff and costly to get wrong. We're backed by Koch Disruptive Technologies, Toyota, and Prologis: the investors who know this industry best are the ones betting on us.
We're 100+ exceptional people across Croatia and the US — engineers, operators, and builders from all walks of life, united by team spirit, a drive to keep learning, and genuine curiosity. Together, we design and deploy robots that make some of the world's most demanding environments safer, more efficient, and more scalable.
We've built strong relationships with major enterprise customers and proven the value our technology delivers. Now we're ready to turn that foundation into repeatable, multi-site growth — and we're just getting started.
About the role
We’re looking for a self-starter with high energy and can-do attitude.
You will be responsible for winning complex sales opportunities by establishing value, qualifying prospects, building competitive preference, understanding the decision-making process across functions (innovation, operations, safety, continuous improvement, IT, financial, executive), selling to power, and organizing Gideon experts to participate in the sales process.
You'll work closely with Customer Success, Product, Engineering, and other teams to deliver product to our customers.
This is a remote, US-based position requiring approximately 50–60% travel.
If you’re someone who wants to lead a growing high-tech company to new heights, we’d love to hear from you!
Responsibilities we’ll trust you with:
- Taking full ownership of your account portfolio — both accounts you inherit and net-new business you generate yourself
- Developing trustful relationships with a portfolio of major clients to ensure their retention and growth
- Owning your pipeline end-to-end, from market research and prospecting through accurate, transparent forecasting
- Building and maintaining a political map of each account — understanding where power, influence, and decision-making really sit
- Working cross-functionally with Customer Success, Product, and other teams to deliver One Gideon to clients — acting as the customer's ambassador internally and Gideon's ambassador externally
- Leading the full sales cycle — presentations, negotiation, and closing — while handling objections along the way
- Proactively identifying gaps in our sales process and reporting, and driving concrete improvements rather than waiting for direction
- Representing Gideon at exhibitions and conferences, and gathering feedback from customers and prospects to share with internal teams
- Conducting market research to identify selling potential and evaluate customer needs
What you bring:
- Minimum 5 years of relevant complex sales experience
- Strong interest in learning more about the robotics industry and understanding what drives the logistics, warehousing, and manufacturing industries, as well as how autonomous mobile robots can contribute to their success and overall productivity
- A proactive, strategic mindset — comfortable operating with ambiguity and building structure where it doesn't yet exist
- Strong communication, presentation, and professional writing skills, with the interpersonal ability to build relationships, negotiate, and network at every level
- Excellent interpersonal skills and an ability to build strong relationships with partners and customers
- Experience with structured sales, plans, budgets, pipeline management
- Experience in influencing behaviors for team members that you don't manage
- High energy, ownership, sound judgment, and a can-do attitude, with the ability to operate independently while collaborating effectively across functions
Steps in the selection process:
Introduction
Tell us about your experiences and interests, and we will tell you more about the position, about our team and Gideon as a whole. We cherish the individual approach to every candidate and we are always curious to hear how we fit into your plans!
Technical Assessment
This stage will show you how the actual job will look like and how you fit in. You will get an insight into technical details by completing the technical task and discussion with one of our senior experts.
Final interview
The final step is a more in-depth conversation where you will get a full picture of how your work in Gideon would look like and what kind of culture we cherish.
Offer!
If all goes well, this is when we send you the offer with the information and details about compensation, vacation policy, benefits plan and all the other working details.