User Training & Adoption Manager - US
About us
At Gideon, we're crafting the future of logistics, manufacturing & other industrial environments with cutting-edge AI and 3D vision-based autonomous robots. Our team is committed to automating complex operations, allowing people to shine in what they do best.
If you're ready to join us and be part of this journey, read on!
Our team consists of 100+ super-talented people, including top-notch experts in the field of hardware and software engineering, and is devoted to developing robots with a mission of making people's work easier.
We are an ambitious group of tech enthusiasts with different backgrounds, skills, and experiences, very excited and passionate about what we do! And above all, we cherish team spirit, constant learning and kindness. There is much more to learn, so we hope this piqued your curiosity!
About the role
As User Training & Adoption Manager, you will own the end-to-end training experience across all Gideon robot deployments — and take direct accountability for how fast and how completely customers reach operational independence. Today, training is delivered on-site by our engineering teams during deployment. It works. The next step is to professionalise it, standardise it, and make it scale — across deployment types, customer profiles, geographies, and delivery teams — without compromising on quality or consistency. Your primary mission is to ensure that every Gideon deployment reaches full operational independence as fast as possible, and maintains it. The mechanism is a structured, repeatable training and adoption system that produces the same outcome regardless of who delivers it, where, or for whom. This is a role for someone who builds systems — not someone who delivers sessions.
Responsibilities we’ll trust you with:
Training Program Design & Delivery
- Design, build, and continuously improve a scalable training program across all audiences — customer operators, supervisors, maintenance staff, internal field teams, and third-party partners — with adjustments for deployment type, sector, and geography
- Build and maintain a full curriculum and materials library across all modalities: on-site instruction, remote delivery, slides, user manuals, video modules, FAQs, and quick-reference guides
- Define and enforce deployment training playbooks — a consistent, repeatable process for how training is scoped, prepared, and executed on every customer site, regardless of who delivers it
- Design and execute a customer certification program for robot operators and technical staff — including competency framework, tiered credential structure, and assessment methodology
Adoption Management
- Own the customer adoption framework — change management approach, customer champion model, and post-go-live engagement structure
- Define and track adoption KPIs per customer: operator proficiency, issue escalation rate, self-resolution rate, and time to independent operation
- Identify low-adoption signals post-deployment and coordinate with Customer Success Managers to deploy targeted re-enablement interventions
- Collaborate with the Remote Support team to develop self-service materials and customised operator guides that reduce dependency on direct support
Cross-functional Collaboration
- Partner with Field Engineers, System Integration Engineers, and Product & R&D to align on-site training delivery with standardised content and keep all materials current with each product release
- Support Sales with customer enablement materials during the pilot phase and contribute to the CS internal knowledge base (Confluence)
Process, Tooling & Continuous Improvement
- Evaluate, select, and implement appropriate training tools and systems as the organisation scales — including LMS platforms, authoring tools, and content management infrastructure
- Drive continuous improvement through systematic analysis of customer training feedback, support escalation patterns, and field observations — translating gaps into improved content, delivery methods, and tooling
- Identify and implement opportunities for video-based learning, self-paced modules, and localised materials for international customer sites
Requirements:
- 5+ years in customer training, technical documentation, or customer success enablement — ideally in robotics, automation, logistics, or industrial technology
- Proven experience designing and delivering structured training programs for technical products or complex systems
- Familiarity with LMS platforms (Bridge, IBM Kenexa, Cornerstone, or similar) and the ability to evaluate, select, and implement the right tooling as the organisation grows
- Strong technical writing and instructional design skills — able to translate engineering-level documentation into operator-friendly materials
- Excellent communication skills in English (additional languages a strong plus)
- Comfortable working directly with industrial end users (warehouse operators, technicians, site managers)
- Familiarity with the broader Atlassian suite — Confluence for knowledge management and documentation
Strong Bonus
- Experience building a multi-level certification or credentialing program with competency mapping
- Background in software engineering, EE, or STEM — ability to understand the technical product deeply
- Experience with training analytics/reporting (Power BI or equivalent)
What success looks like in 6–12 months
- A standardized, multi-level certification program live and in use for all new deployments
- LMS operational with tracking across all active customer sites
- Measurable reduction in escalations attributable to operator error
- Library of reusable, up-to-date training assets in Confluence / LMS
- At least one set of localized/sector-specific training materials delivered
Steps in the selection process:
Introduction
Tell us about your experiences and interests, and we will tell you more about the position, about our team and Gideon as a whole. We cherish the individual approach to every candidate and we are always curious to hear how we fit into your plans!
Technical Assessment
This stage will show you how the actual job will look like and how you fit in. You will get an insight into technical details by completing the technical task and discussion with one of our senior experts.
Final interview
The final step is a more in-depth conversation where you will get a full picture of how your work in Gideon would look like and what kind of culture we cherish.
Offer!
If all goes well, this is when we send you the offer with the information and details about compensation, vacation policy, benefits plan and all the other working details.