Robotics Field Engineer - US (Chicago, IL)
About us
At Gideon, we're crafting the future of logistics, manufacturing & other industrial environments with cutting-edge AI and 3D vision-based autonomous robots. Our team of 80+ exceptional individuals is committed to automating complex operations, allowing people to shine in what they do best.
If you're ready to join us and be part of this journey, read on!
Our team, based in Croatia and USA, consists of 80+ super-talented people, including top-notch experts in the field of hardware and software engineering, and is devoted to developing robots with a mission of making people's work easier.
We are an ambitious group of tech enthusiasts with different backgrounds, skills, and experiences, very excited and passionate about what we do! And above all, we cherish team spirit, constant learning and kindness. There is much more to learn, so we hope this piqued your curiosity!
About the role
In this position, you will primarily be responsible for providing technical service and support as well as in-field integration process improvements of Gideons robotic products and solutions.
This role requires a strong technical background in robotics, automation, and related systems, combined with excellent problem-solving skills and a customer-focused approach. We are looking for a determined problem-solver who inspires confidence in our customers.
You will work closely with our partners and customers, as well as Gideon Engineering and Product teams and be involved in all development stages, from brainstorming with clients and stakeholders to the integration phases of our autonomous mobile robotic systems into logistic, warehousing and manufacturing environments.
Responsibilities we’ll trust you with:
- Provide on-site, as well as remote technical and functional support & troubleshooting
- Provide feedback about issues in the field to Gideon's product and quality teams
- Collaborate with Engineering team on the creation of test plans, testing of products, problem analysis/trouble shooting based on customer feedback
- Perform installation, maintenance, troubleshooting ans supporting robotic systems at customer's sites
- Perform scheduled maintenance on mobile robots and all associated equipment
- Assist in building up local customer service centers and assist in handling associated operations
- Run demos at Gideon's test facilities and customers’ sites
- Provide hands-on training to client personnel on the operation and maintenance of robotic systems
- Actively and continuously update technical skills
Your area of expertise:
- BSc or MSc in Software Engineering, Robotics, Computer Science, or equivalent work experience
- +2 years of experience in robotics, automation, or industrial control systems
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Proficiency in troubleshooting and repairing mechanical, electrical, and software issues
- Ability to effectively report problems through written and/or graphical formats, collect data, statistically analyze data, establish facts, and draw valid conclusions
- Ability to communicate technical information both verbally and in writing
- Excellent problem-solving skills with the ability to work independently and under pressure
- Good knowledge of electrical instruments and mechanical tools
- Ability to read electrical schematics and mechanical drawings
- Basic knowledge of Linux OS and Bash
- Willingness to travel across the USA
- A valid driver's license and a valid passport
- Interest in learning and understanding how different parts of our robot system work (such as navigation, localization, computer vision, and others)
Steps in the selection process:
Introduction
Tell us about your experiences and interests, and we will tell you more about the position, about our team and Gideon as a whole. We cherish the individual approach to every candidate and we are always curious to hear how we fit into your plans!
Technical Assessment
This stage will show you how the actual job will look like and how you fit in. You will get an insight into technical details by completing the technical task and discussion with one of our senior experts.
Final interview
The final step is a more in-depth conversation where you will get a full picture of how your work in Gideon would look like and what kind of culture we cherish.
Offer!
If all goes well, this is when we send you the offer with the information and details about compensation, vacation policy, benefits plan and all the other working details.