Business Operations Manager - Croatia
About us
At Gideon, we're crafting the future of logistics, manufacturing & other industrial environments with cutting-edge AI and 3D vision-based autonomous robots. Our cutting-edge robots are deployed to support operations across various industries, with a particular focus on optimizing logistics. Our team is committed to automating complex operations, allowing people to shine in what they do best.
If you're ready to join us and be part of this journey, read on!
Our team, based in Croatia and US, consists of 100+ super-talented people, including top-notch experts in the field of hardware and software engineering, and is devoted to developing robots with a mission of making people's work easier.
We are an ambitious group of tech enthusiasts with different backgrounds, skills, and experiences, very excited and passionate about what we do! And above all, we cherish team spirit, constant learning and kindness. There is much more to learn, so we hope this piqued your curiosity!
About the role
We are looking for a Business Operations Manager to own and continuously improve the operational backbone of our Croatian offices.
This is a hands-on, high-ownership role covering office operations, vendors and suppliers, travel, vehicle fleet, work safety coordination, internal stakeholder support, and tools and processes within the Business Operations area.
You will be the person who ensures that daily operations run smoothly, internal stakeholders receive excellent support, and operational processes are continuously improved as the company grows. The role reports to the VP Business Operations.
Responsibilities we’ll trust you with:
- own the smooth daily functioning of our Croatian offices and ensure an organized, productive, safe, and employee-friendly working environment
- manage office supplies, workplace resources, vendors, facility management partners, and service providers
- provide operational support for internal and external events, meetings, customer visits, and company activities
- manage end-to-end business travel logistics, including accommodation, transportation, travel orders, documentation, and employee support
- manage company vehicle fleet, including leasing, usage, maintenance, registration, insurance, fuel cards, documentation, costs, and vendor communication
- coordinate day-to-day work safety activities on an operational level, in cooperation with Legal, external partners, vendors, and internal stakeholders
- provide administrative support to Management and customer-facing teams, including customer/vendor setup forms, certificates, audit support, and standard documentation, in alignment with Legal, People, IT, Finance, and other supporting teams
- act as trusted operational partner to internal stakeholders by understanding their needs and providing timely, professional, and high-quality support
- own, design, document, and continuously improve tools and processes within the Business Operations area
- proactively explore AI-enabled tools and automation opportunities to increase productivity, reduce repetitive work, and improve how operations are run
- track relevant operational costs, documentation, records, and reports in cooperation with Finance and Management
Your area of expertise:
- 5+ years of experience in business operations, office operations, workplace operations, facilities management, administration, business support, or a similar role
- experience working in a growing, fast-changing environment
- self-driven, proactive, and highly reliable person who takes ownership and works independently
- strong service mindset and ability to understand internal stakeholder needs and provide excellent support
- excellent collaboration skills, with the ability to align across different teams, functions, and seniority levels
- experience working with international teams or stakeholders is a strong plus
- excellent written and spoken English; Croatian fluency is expected for local office, vendor, and work safety coordination
- strong attention to detail and ability to manage documentation, deadlines, vendors, and operational processes accurately
- flexible, practical, and solution-oriented mindset with strong problem-solving skills
- comfortable using digital tools and open to applying AI-enabled solutions to improve productivity and reduce manual work
You’ll be successful in this role if you:
- create a smooth, reliable, and well-organized operating environment for our Croatian offices
- build trust with internal stakeholders through responsiveness, ownership, and high-quality support
- improve tools and processes instead of only maintaining existing ways of working
- keep operational topics moving across internal teams, vendors, and external partners
- bring a high standard of service, accountability, discretion, and attention to detail.
Steps in the selection process:
Introduction
Tell us about your experiences and interests, and we will tell you more about the position, about our team and Gideon as a whole. We cherish the individual approach to every candidate and we are always curious to hear how we fit into your plans!
Technical Assessment
This stage will show you how the actual job will look like and how you fit in. You will get an insight into technical details by completing the technical task and discussion with one of our senior experts.
Final interview
The final step is a more in-depth conversation where you will get a full picture of how your work in Gideon would look like and what kind of culture we cherish.
Offer!
If all goes well, this is when we send you the offer with the information and details about compensation, vacation policy, benefits plan and all the other working details.